Chris Avore Design Leader

Nasdaq, Inc.

Global Head of Design and User Experience 2011 - Present

• General manager of a $4MM product design & user experience team that serves 5 business units across the global stock exchange and fintech leader
• Instituted all product design processes, including customer research, lean UX & agile principles, designers prototyping in HTML, CSS, and JS, iterative customer feedback via usability testing and beta programs, and analytics to guide future development

Managing Designers

• Directly manage, coach, and mentor design leadership team, including Director of User Experience, Creative Director, Director of Design Research & Customer Insights, & Director of Mobile Design
• Scaled a team from 1 to 30 in 4 years through direct recruiting efforts, saving over 200k annually in recruiter & placement fees and improving overall hiring quality

Leading Digital Transformation via Design

• Regularly present strategic design initiatives to executive management and officers, including CEO, CFO, and Board of Directors
• Executive producer of Nasdaq Pro/Design Conference (NYC 2015) and 2 Pro/Design Masterclasses (SF 2016) to showcase compelling speakers exploring how design and research are critical to business strategy
• Created a cross-business customer advisory board of clients and users to help sales, service, commercial teams, and design better understand our users & buyers

Leading Innovation

• Designers on my team are cited as inventor in 32 patents (16 pending) as of 2017
• Launched Nasdaq Mosaiq, a design research asset management system now available as a free download for agencies, start-ups, and enterprises
• Led multiple cross-team innovation workshops & sprint teams to explore latent, unmet customer needs and evaluate new business opportunities across silos

Awards and Recognition

• Invited into and successfully completed the Nasdaq Emerging Leader Program, a 6 month cross-company leadership development training & coaching program with a practical challenge: investigate how to scale Nasdaq's machine learning and artificial intelligence efforts across the company for compounded returns
• IR Insight awarded 2 STEVIE Awards in Data Visualization (Silver) and Business Intelligence (Gold) in 2017
• Promoted from Managing Director to Associate Vice President in 2014
• Awarded “Most Effective In-House Team” by UX Week in 2013